Energy Casino Privacy Policy

We at Energy Casino are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, register an account, or use any of our gaming services. Energy Casino is operated by Probe Investments Limited, registration number C51749, registered at No. 2, Triq Geraldu Farrugia, Zebbug ZBG 4351, Malta, and licensed by the Malta Gaming Authority under licence MGA/B2C/224/2012, issued on 01/08/2018. By creating an account or using our services, you agree to the practices described in this policy.

Information We Collect

When you register for Energy Casino or complete our Energy Casino sign up process, we collect certain personal information to verify your identity, process transactions and provide you with a personalised gaming experience. We collect the following categories of data:

• Identification details such as your full name, date of birth, address, nationality and government-issued identification documents
• Contact information including your email address and phone number, used for account verification and communication
• Financial information related to Energy Casino deposit and Energy Casino withdrawal transactions, including payment card details, e-wallet information and bank account data
• Technical data such as your IP address, device type, browser information and login timestamps when you access Energy Casino login pages, our website or the Energy Casino mobile app
• Gameplay data including your betting history, game preferences, session duration and use of bonuses such as our Energy Casino welcome bonus, Energy free spins or Energy Casino promo code offers
• Communication records from customer support interactions via live chat, email or phone

How We Use Your Information

We use the information we collect for a range of legitimate business purposes connected with operating Energy Casino. Our use of your data includes verifying your identity and age in accordance with our licensing obligations, processing your Energy deposit and withdrawal requests, administering our loyalty program, and delivering promotional offers including the Energy Casino no deposit bonus, Energy bonus code campaigns and other seasonal promotions. We also use your data to:

• Prevent fraud, money laundering and unauthorised account access
• Personalise your experience across Energy Casino online and the Energy app
• Communicate important account, security and promotional updates
• Analyse gameplay trends to improve our slots, live casino games and other products
• Comply with regulatory requirements imposed by the Malta Gaming Authority and other applicable laws

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse how our website and Energy Casino mobile app are used. Cookies help us recognise returning players, keep you logged in and tailor content such as bonus reminders or Energy Casino affiliates tracking links. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate Energy Casino effectively. This includes:

• Payment service providers processing your deposits and withdrawals
• Identity verification providers conducting Know Your Customer checks
• Regulatory authorities, including the Malta Gaming Authority, as required by law
• Marketing and analytics partners assisting with our promotional campaigns
• Fraud prevention agencies to protect our platform and our players

Any third party we work with is contractually obligated to handle your data securely and in compliance with applicable data protection legislation, including the General Data Protection Regulation.

Data Security

We take the security of your personal and financial information seriously. Our systems use encryption technology, secure servers and restricted access controls to protect your data from unauthorised access, loss or misuse. All transactions related to Energy Casino deposit and Energy Casino withdrawal processes are handled through secure, encrypted payment gateways. While we implement robust safeguards, no method of transmission over the internet is completely secure, and we encourage you to protect your own login credentials when accessing your Energy Casino login.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting and fraud prevention obligations. Even after you close your account, we may retain certain records for a period required under Maltese gaming regulations before secure deletion.

Your Rights

As a player at Energy Casino, you have several rights regarding your personal data. These include the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@Energy Casino.com. We respond to all verified requests within the timeframes required by applicable data protection law.

Age Restrictions

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction, which is a minimum of 18 years. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms.

International Data Transfers

As Energy Casino serves players across multiple regions, including dedicated locales for Poland, Hungary, Finland and Germany, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is conducted with appropriate safeguards in line with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of Energy Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team via live chat, available 24/7, or email us at support@Energy Casino.com. We are here to assist you with any privacy-related concerns regarding your use of Energy Casino.